Renewable Exchange Ltd (“we”, “us”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it. For the purposes of the Data Protection Act 1998 (the Act), the data controller is Renewable Exchange Ltd at St Thomas Court, Thomas Lane, Bristol, BS1 6JG, United Kingdom. Our nominated representative for the purpose of the Act is Robert Ogden.
We may collect and process the following data about you:
Our site may request your permission in order to collect information about your visit. Such information is limited to basic data including where available, your IP address and statistical data about your browsing actions and patterns. This data collects information that may be personally identifiable.
Cookies are small files stored on the hard drive of your computer and accessed via the internet browser. They help us to improve Our Site and to deliver a better and more personalised service. Such uses include the following:
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of Our Site or Our Platform.
Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you use Our Platform or Our Site.
We work closely with Partner Organisations (“Third Parties”) (including business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics and search information providers) and may receive personal data about you from them. Such data obtained from Third Parties will be kept in accordance with the same duty of care as described in this Privacy Policy, and with any additional restrictions imposed by the Third Party that shared your personal data.
By using our service you agree that:
If you would like further information about our sharing of your personal data with any Third Parties, please contact us directly by email.
We may also allow Third Parties to provide audience measurement and analytics services for us in order to ensure the safe and smooth operation of Our Site and Our Platform. These entities may use cookies and other technologies to identify devices used by visitors to Our Site or Our Platform as well as when they visit other online services and sites. Please note that our advertisers may also use cookies, over which we have no control. We will never sell your data to Third Parties or otherwise share it with non-agent Third Parties.
The data that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us via email or through Our Site and Our Platform is stored on secure servers.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site or Our Platform or Third Party Web Services that we provide or utilise, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site and Our Platform; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to Third Parties for marketing purposes, please let us know.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to Third Parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any Third Party for such purposes. You can exercise your right to prevent such processing by contacting us at any time at our registered office address.
Our Site may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.
The Act gives you the right to access certain information held by us about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to our Privacy Policy in the future will be posted on this page, and, where appropriate, may be notified to you by e-mail.
Questions, comments and requests regarding this Privacy Policy or any of our Partner Organisations should be addressed to:
or
Renewable Exchange Ltd
5th Floor
St Thomas Court, Thomas Lane
BristolBS1 6JG
Last updated: 21/07/2022