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Privacy Policy

Our Privacy Policy

Renewable Exchange Ltd (“we”, “us”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it. For the purposes of the Data Protection Act 1998 (the Act), the data controller is Renewable Exchange Ltd at 1 The Square, Temple Quay, Bristol, BS1 6DG, United Kingdom. Our nominated representative for the purpose of the Act is Robert Ogden.

Information We May Collect From You

We may collect and process the following data about you:

  • Information that you provide to us by filling in forms on our site ‘’, ‘’ (“Our Site”) and our online platform ‘’ (“Our Platform”). This includes information provided at the time of requesting goods, services or information from us.
  • Information that you provide to us when you write to us (including by email).
  • Information that you provide to us when we speak to you by telephone. We may make and keep a record of the phone call and information you share with us.
  • Information that you provide to us by completing surveys. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out with us, including through Our Site, Our Platform and of the fulfilment of your orders.
  • Details of your visits to Our Site and Our Platform including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  • Information obtained by us from third parties in accordance with the Act.

IP Addresses And Cookies

Our site may request your permission in order to collect information about your visit. Such information is limited to basic data including where available, your IP address and statistical data about your browsing actions and patterns. This data collects information that may be personally identifiable.

Cookies are small files stored on the hard drive of your computer and accessed via the internet browser. They help us to improve Our Site and to deliver a better and more personalised service. Such uses include the following:

  • To estimate our audience size and usage patterns.
  • To store information about your preferences, and so allow us to customise Our Site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to Our Site or Our Platform.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of Our Site or Our Platform.

Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you use Our Platform or Our Site.

Third Parties

We work closely with Partner Organisations (“Third Parties”) (including business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics and search information providers) and may receive personal data about you from them. Such data obtained from Third Parties will be kept in accordance with the same duty of care as described in this Privacy Policy, and with any additional restrictions imposed by the Third Party that shared your personal data.

By using our service you agree that:

  • Partner Organisations can obtain and provide us with industry information about meters, including current, future and historical import and export generation and usage, that you have a right to obtain and use under data protection laws. This may be up to 3 years and may include half hourly data, where available.
  • Partner Organisations may create aggregated, anonymised data based on the information collected about these meter(s). This data helps to understand general load profiles in the energy sector, as well as energy trends. Partner Organisations may use this data to improve their services, or for other research and commercial purposes. Partner Organisations are data controllers for the purposes of providing these services.
  • We also share your personal data with third-party service providers to assist us with insight analytics. These Partner Organisations can act as a Data Processor(s) to collect individuals’ website and platform usage data to help us understand the usability of Our Site and Our Platform. Partner Organisation Data Officers can assist further in relation to your rights under GDPR and generally, concerning the aspects where they work with us. For Partner Organisation Data Officers’ contact details, please email Renewable Exchange at [email protected].

If you would like further information about our sharing of your personal data with any Third Parties, please contact us directly by email.

We may also allow Third Parties to provide audience measurement and analytics services for us in order to ensure the safe and smooth operation of Our Site and Our Platform. These entities may use cookies and other technologies to identify devices used by visitors to Our Site or Our Platform as well as when they visit other online services and sites. Please note that our advertisers may also use cookies, over which we have no control. We will never sell your data to Third Parties or otherwise share it with non-agent Third Parties.

Where We Store And Process Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us via email or through Our Site and Our Platform is stored on secure servers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site or Our Platform or Third Party Web Services that we provide or utilise, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site and Our Platform; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access.

Uses Made Of The Information

We use information held about you in the following ways:

  • To ensure that content from Our Site and Our Platform is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our goods and services.
  • We may also use your data, and/or permit selected Third Parties to use your data, to monitor user behaviour on our site, to improve the identification of our target audience via web traffic, to provide you with information about goods and services which may be of interest to you and we and/or they may contact you about these. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. We and/or any Third Party that we permit to use your data will not otherwise contact you by electronic means to provide you with information about goods and services which may be of interest to you, unless you have consented to this. If you are a new customer, we and/or any Third Party that we permit to use your data will only contact you by electronic means to provide you with information about goods and services which may be of interest to you if you have consented to this.

If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to Third Parties for marketing purposes, please let us know.

Disclosure Of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to Third Parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Renewable Exchange Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers may be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any Third Party for such purposes. You can exercise your right to prevent such processing by contacting us at any time at our registered office address.

Our Site may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.

Access To Information

The Act gives you the right to access certain information held by us about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes To Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page, and, where appropriate, may be notified to you by e-mail.


Questions, comments and requests regarding this Privacy Policy or any of our Partner Organisations should be addressed to:

[email protected]


Renewable Exchange Ltd
1 The Square
Temple Quay

Last updated: 21/07/2022